iPhone Mail Settings

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If you have an iPhone, you can easily add your email account if you’re using one of the default emails under the Mail, Contacts, Calendars setting, namely GMail, Yahoo Mail, and AOL. And I guess MobileMe, though I wouldn’t say it’s a common mail account used.

For Canadians, a lot of people have an email account from their Internet Service Provider, like Rogers, Bell or Telus for example among others.

It should be pretty straightforward to setup your email actually since you can just check the settings on your computer if you’re using a mail client such as Microsoft Outlook for example. If the iPhone is looking for the incoming mail server, just check it on your mail client’s settings. If the iPhone is looking for the outgoing mail server, check it in your settings again. But I guess some people are just not very technically savvy that they have no idea what and where to find that, and I understand that.

Now, what would the world do without technical support people, right? LOL.

Anyway, here’s a compilation of the required mail settings of the most common email providers in Canada.

Settings > Mail, Contacts, Calendars > Add Account > Other > Add Mail Account

Make sure you add in your Name, Address (Email address, not home address!), and Password. Description is optional. Select Save.

Aliant Mail settings
Incoming (POP) Server: pop.bellaliant.net [port 110]
Username: Full email address
Outgoing (SMTP) Server: smtp.bellaliant.net [port 25]
Username: Full email address

Access Cable Mail settings
Incoming (POP) Server: pop.accesscable.net [port 110]
Username: Full email address
Outgoing (SMTP) Server: smtp.accesscable.net [port 25]
Username: Full email address

Bell Sympatico Mail settings
Incoming (POP) Server: pophm.sympatico.ca [port 995]
Username: Full email address
Outgoing (SMTP) Server: smtphm.sympatico.ca [port 25 or 587]
Username: Full email address

Cogeco Mail settings

Incoming (POP) Server: pop.cogeco.ca
Username: Full email address
Outgoing (SMTP) Server: smtp.cogeco.ca
Username: Full email address

EastLink Mail settings (NS, PEI, NB)
Incoming (POP) Server: pop.eastlink.ca [port 110]
Username: Full email address
Outgoing (SMTP) Server: smtp.eastlink.ca [port 25]
Username: Full email address

Hotmail/Live Mail settings
Incoming (POP) Server: pop3.live.com [port 995]
Username: username@hotmail.com / @live.com / @live.ca
Outgoing (SMTP) Server: smtp.live.com [port 25]
Username: username@hotmail.com / @live.com / @live.ca

MTS Mail Settings (MB)
Click here for MTS Website iPhone screenshots.
Incoming (POP) Server: pop3.live.com
Username: username@mymts.net
Outgoing (SMTP) Server: smtp.live.com
Username: username@mymts.net

Primus Mail Settings
Incoming (POP) Server: pop.primus.ca [port 110]
Username: username@primus.ca
Outgoing (SMTP) Server: smtp.primus.ca [port 465]
Username: username@primus.ca

Rogers Mail Settings
Incoming (POP) Server: pop.broadband.rogers.com [port 110]
Username: username@rogers.com
Outgoing (SMTP) Server: smtp.broadband.rogers.com [port 25 or 587]
Username: username@rogers.com

Shaw Mail settings
Incoming (POP) Server: pop.shaw.ca [port 110]
Username: Username (first part of email address without “@shaw.ca”)
Outgoing (SMTP) Server: Dependent on your location. Refer to http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/RoutersandShawServerNames.htm

Telus Mail settings

Incoming (POP) Server: pop.telus.net / (IMAP) Server: imap.telus.net [port 143]
Username: Full email address
Outgoing (SMTP) Server: smtp.telus.net [port 25]
Username: Full email address

Videotron Mail settings
Incoming (POP) Server: pop.videotron.ca [port 110]
Username: Full email address
Outgoing (SMTP) Server: relais.videotron.ca [port 25]
Username: Full email address

Obviously, when you have a username, you should also put your password in the Password section. Just leave the other settings I haven’t mentioned here as default.

Take note that the Outgoing (SMTP) Server will only work over a WiFi connection. If you’re sending out email through your wireless mobile phone network provider, you would need to add their SMTP server, e.g. Rogers Wireless uses smtp.rogerswirelessdata.com [port 25]. Check with your network provider for this setting.

Remember, if you’re having trouble sending email, try turning off your WiFi, then it should usually work fine, as long as you have your network provider’s SMTP server configured.

Additionally, if you have a work email, that usually means you might have to add your email by going into Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange. Take note, only one Exchange ActiveSync account can be configured on the iPhone. Contact your company’s Mail Administrator for this.

Photo Credit: Vandelizer


58 thoughts on “iPhone Mail Settings

    Backlink Builder said:
    March 29, 2010 at 8:57 am

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    […] iPhone Mail Settings « Tech-Life in Pink […]

    samsung 52 inch said:
    April 12, 2010 at 4:42 am

    I really liked your blog! It helped me alot…

    JB said:
    August 30, 2010 at 4:05 am

    OK your above blog about shaw email on iphones……ya it doesnt work…..I cannot get anything to work and get my shaw mail coming through my Iphone!!!!!!!!

      annasaldivar responded:
      August 30, 2010 at 5:31 am

      Shaw emails have a known issue that they tend not to work properly on the iPhone especially for outgoing email.

      If you’re not receiving incoming mail at all but you’re receiving mail through your mail client on your computer (like Microsoft Outlook), make sure you check the setting that it should “leave a copy of messages on the server” on Outlook (or any mail client you’re using). Because what happens when this setting isn’t turned on is that once you’re emails are downloaded to your computer, you won’t be able to download them to the iPhone.

      And make sure WiFi on your iPhone is off when you’re setting up your Shaw email.

    MWMiguel said:
    September 6, 2010 at 3:02 am

    хорошая статья, мне очень понравилась! жду новых публикаций на вашем блоге

    WinchesterWing said:
    September 8, 2010 at 8:08 pm

    This Life, which seems so fair,
    Is like a bubble blown up in the air
    By sporting children’s breath,
    Who chase it everywhere

    Tarot Darmo said:
    September 9, 2010 at 11:49 pm


    QLStephen said:
    September 16, 2010 at 2:16 pm

    Статьи мне понравились, буду постоянным читателем
    с нетерпением жду новых публикаций!

    Trevor said:
    September 20, 2010 at 9:33 pm

    This does not work for old Aliant accounts ie ####@.nb.sympatico.ca. The iPhone is not picking it up for me.

      annasaldivar responded:
      September 20, 2010 at 9:40 pm

      Make sure you spell your email address and password correctly.
      You said :


      It shouldn’t have a dot after @

    Rob said:
    October 15, 2010 at 11:08 pm

    I just got a new iphone today and have been unable to get eastlink email on it… I can get “incoming” but have tried just about everything to get outgoing email working, but to no avail…. I googled “iphone eastlink email” and landed on your site…

    Was very excited about the tip, but unfortunatly, it did not help.. and surprisingly enuff, eastlink tech support says they do NOT support the iphone… (surprising)

    anyway… just wondering if you had any further advice…

    hoping to avoid switching all my internet, home phone and cable…


      annasaldivar responded:
      October 15, 2010 at 11:15 pm

      What is your mobile carrier provider? What kind of error message are you getting?
      If you are trying to send email over wifi, you can use the smtp setting I have listed above. If you are trying to send over the wireless carrier, you need to add their outgoing smtp server setting.

    Jason said:
    October 21, 2010 at 8:40 pm

    What do I use for pop. On iPhone a shaw email address on a bell iPhone incoming i know is pop.shaw.ca

      annasaldivar responded:
      October 21, 2010 at 9:50 pm

      Sorry, but for sending outgoing email from the iPhone on the Bell network, I do not have that information as I am a Rogers subscriber. Please contact your Bell iPhone technical support.

      However, if you’re sending email over WiFi, you can try checking the SMTP server from the link I listed above and use that, but I can’t guarantee it’ll work as Shaw emails tend not to work properly on the iPhone.

      Good luck!

        Tim Ferrer said:
        July 16, 2012 at 7:09 pm

        also check if theyre logged in to their home wifi.. as some emails need to have a different configuration when sending over a different isp connection.. like for example time warner cable emails.. they need to have a different outgoing server when sending from a different isp connection.

      annasaldivar responded:
      October 25, 2010 at 3:16 pm

      A follow-up to this — I checked Bell’s website and found that Bell Mobility’s default SMTP server (for outgoing mail) should be mail.1xbell.ca

    Remi said:
    November 4, 2010 at 11:46 am

    I have the same issue here, the error recieved is the folowing:
    “Cannot Send Mail – A copy as been placed in your Outbox, The recipien “recipienemail” was rejected by the server because it does not allow relaying,”

    I’m on Rogers wireless network, I have many mail account… 2 Videotron, Aliant, Gmail.

    all the mail is recieved correctly over the Rogers Wireless network but I’m not able to send mail to Videotron or Aliant.

    Seems the same issue as on a home computer, like my situation at home…
    I had to configure my Outlook as folowing:
    incoming for Aliant: Alian POP
    Outgoing for Aliant: Videotron SMTP

    We have to use the internet connection provider SMTP server to send mail,

    I had to contact my wireless service provider to ask them the ougoing email server (SMTP) and any specific configuration needed.

    the answer is :
    use smtp.rogerswirelessdata.com as SMPT server and the issue is resolved…
    and it does work…

    BTW Great work! I love this site, now in my favorites 😉

      annasaldivar responded:
      November 5, 2010 at 1:51 am

      Thanks, Remi! Great to hear your email is working.

    Remi said:
    November 4, 2010 at 4:53 pm

    I forgot to say, this configuration valid when using the wireless provider connection(rogers, bell, telus…)
    it may not work when connected to a wifi internet source (videotron, cogeco, bell internet…)

      annasaldivar responded:
      November 5, 2010 at 1:58 am

      That is correct. When you’re in a non-WiFi area, the wireless mobile provider smtp will work.
      If you’re in a WiFi area at home, it may not work because the WiFi acts as the primary connection. The internet service provider’s smtp (Videotron, Cogeco, etc.) may work on the other hand.

    Rick said:
    November 18, 2010 at 6:27 pm

    Have set up work email account on my iPhone using MS Exchange Server option. All of my incoming mail shows up, as do my contacts and my calendat. Problem is I cannot send anything via this account on my iphone. I get the following message. Canno Send Mail Check the setting for the outgoing servers in Setting > Mail, Contacts, Calendars. But I have no idea what to look for when I get there??????

      annasaldivar responded:
      November 18, 2010 at 6:59 pm

      Do you have other email accounts setup? It may be trying to send out the email through your other account if you have so you’ll have to check that. If it’s only your Exchange Mail, you may want to contact your IT Administrator at work for assistance.
      Good luck!

        Rick said:
        November 19, 2010 at 8:34 am

        Hello Anna,

        Thank you for the help. Yes, I have other email accounts set-up on my iPhone, but I have now turned them all off. My work Exchange accuont is the only one that I have turned on, and it still will not work. The big issue is that when I follow the direction in the error message, it takes me to the set-up for the Exchange account set-up, but this set-up has no setting for out going mail. So I am not sure WHAT I am supose to be check when the error message says “check the setting for the outgoing servers”……

        And at this time we do not have an IT Admin where I work,….. 😦

        annasaldivar responded:
        November 19, 2010 at 8:09 pm

        Just keep your other email accounts off in the meantime, and then these are some things you could try out to hopefully make it work:

        – Turn on Airplane Mode from Settings (you will lose your connection to the cellular network). Then turn WiFi on. Now try to send an email. If this works, then for some reason, there could be a problem sending out over the cellular network.

        – If it still won’t work, try the other way. Make sure Airplane Mode is off and turn your WiFi off. Try sending out an email.

        – If still not able to send, third thing you can try out is this. Delete your work email then power off your iPhone completely by pressing the power button at the top until it says “slide to power off” then slide off. Power it on again then re-add your work email. Make sure WiFi is off.

        – If again still unable to send, delete the account again and power cycle your iPhone, then re-add your work email and this time do it with Airplane mode on and WiFi on.

        If all of the above do not work, there could be a setting with your work’s Exchange Server which is not setup properly or is missing something. Hope that helps!

    Karen McGeough said:
    December 6, 2010 at 4:19 pm

    Hello, I have a question that I can’t find the answer
    to anywhere. I’m hoping you can help me. I have
    a sympatico/bell mail account that goes into
    Outlook 2010. My iphone is configured to also
    receive mail from sympatico. How do I configure my ip
    iphone and my server so that once I read my mail, I
    can delete it at the two places (like the blackberry
    torch does) instead of having to read all the mail
    twice? Thanks very much.

      annasaldivar responded:
      December 7, 2010 at 2:55 am

      Hi Karen, this is only possible if you’re using an IMAP type of email account. From what I am aware of, Bell Sympatico uses POP so this won’t be possible unfortunately. I suggest you check with your email provider if they have IMAP settings so you can set this up on your iPhone, however I’m almost positive that they don’t.

    Justin said:
    December 30, 2010 at 2:23 am

    Hey there,
    I recently got an iPhone with Bell Mobilty, and set up my shaw email with it. As you know, I am unable to send email unless connected to a shaw wifi, so shaw told me to use Bell’s outgoing SMTP server, smtphm.sympatico.ca
    It lets me compose a new message and send it, but I can’t reply. It just says ‘A copy of the message has been placed in the outbox. The sender address ‘myemail@shaw.ca’ has been rejected by the server’.
    Any ideas?

      annasaldivar responded:
      June 20, 2011 at 8:03 pm

      Hi there Justin,

      I know this is a very very late response (I used to do iPhone tech support but no longer do). Here are a couple of suggestions you could try:
      -Turn off your WiFi if you don’t have it off when sending email over the network. The reason is that the iPhone will try to send out through WiFi first by default. And because sometimes for some reason, even if you aren’t connected to WiFi, it will still try to.
      -Delete your mail account from the iPhone, power cycle the phone, then re-add your Shaw account.

      Good luck!

    johann beda said:
    January 24, 2011 at 10:19 am

    Since Sympatico uses the MS servers in a very “hotmail” like manner, this set of instructions shows how to get “Exchange Activesync” working (using the server m.hotmail.com, and your sympatico email address as the username). I have not tried it out yet personally, but it is reported to work with Sympatico accounts.


      Justin said:
      January 24, 2011 at 11:05 am

      But mine is a shaw email account, not a sympatico one. I need help on how to send outgoing SHAW messages on 3G as I’m rarely connected to a shaw wifi, and bells outgoing servers are not working.

    Pat L said:
    May 29, 2011 at 1:38 pm

    Has anyone had e-mail success with the iPhone4 and Bell pop3 e-mail addresses. Was able to get them on phone but not on computers. Had to go back to old BB Curve 8330 temporarily.

      annasaldivar responded:
      June 20, 2011 at 8:12 pm

      If you’re having a problem receiving email on your computer (e.g. MS Outlook or another email program) through your internet at home, you need to contact your ISP (Internet Service Provider) for assistance.

      Good luck.

      Irene said:
      October 14, 2011 at 8:33 pm

      check my post below .. it works perfect under those instructions.

    Serge said:
    September 4, 2011 at 7:22 pm

    How about this one, if I have both outlook 2010 on my desktop opened and my email on my iphone, I keep getting an error on outlook saying invalid password. As soon as I disable or shut off my iphone email, the error goes away and I can get my emails no problem.

    Irene said:
    October 14, 2011 at 8:32 pm

    Just spoke with a Shaw tech.. here are the proper steps for it to work on an IPHONE in the Bell Mobility network.

    You must update your password at your Shaw email address to have at least one upper case letter and one number in the password. Go to:

    http://manage.shaw.ca/ and change your password there. then follow to

    https://wmbeta.shaw.ca/ where you have to go to far right and click on PREFERENCES, then go to MOBILE ACCESS and change it to ENABLED and then SAVE changes.

    It is crucial that your email address password have ONE uppercase letter and at least ONE number in the password.

    If you use Microsoft Outlook or something to access your email on ur PC, you will also have to go and change your email address at that. I presently use access my email at Webmail online.

    Incoming Email server:
    your user name is the email addy w/o the shaw.ca
    ur password. (must be uppercase/lower case and 1 number in the password)

    Outgoing mail servers

    your username and new password\
    and then if it asks you if you want to use SSL CLICK ON YES!!!!

    It should go to verifying stage and you should get all checkmarks after each entry. You are set to go and send/receive email whether on WI FI or G network.

    Email me if you any questions or concerns:

    d said:
    October 28, 2011 at 9:21 am

    Just wanted to say thank you so much for your posting….saved me SO much time and frustration from having to make another dreaded call to rogers CSR.. Thank you thank you!

    Robert Johnson said:
    November 11, 2011 at 8:29 pm

    Perfect! This was the exact information I was looking for. Thank you for taking the time to put it together.

    michael said:
    December 21, 2011 at 2:22 am

    hi there, any idea what to to enter as the “server” when config. microsoft exchange on and ipad with a shaw email addy?

    any help would be wonderful thanks

    Charles said:
    December 26, 2011 at 5:06 pm

    hello i got only one question how did you get these info, I’m an apple technician and even i didn’t had access to these, i had to google about it to be able to help me customer, lucky me i found this blog and could provide the rich information to my customer

    Charles said:
    December 26, 2011 at 5:06 pm


    Greg said:
    January 9, 2012 at 2:10 pm

    I have linked my Shaw email to my Outlook on my computer. I now sort through and have numerous folders on my outlook that I need access to on my iPhone 4S. I have linked my shaw account to my iphone but want the calendar and folders from my outlook on my iphone as well.

    Is it possible to link my outlook on my computer to my iPhone to show my shaw emails, calander and email folders?

    Heidi said:
    January 11, 2012 at 2:05 pm

    I have set up my Eastlink mail account on my ipad, but I can only get inocming emails cannot send any. I also have my work email set up on Exchange and it is fine.
    I have the following settings on the eastlink account:
    Incoming : pop.eastlink.ca (can’t see a spot for the port #)
    outgoing: smtp.eastlink.ca, port 25
    I have tried putting the SSL on and tried it off, but neither works.

      charles said:
      January 14, 2012 at 3:16 pm

      incoming (POP) Server: pop.eastlink.ca [port 110]

    iPhone Mail Settings in Canada said:
    January 25, 2012 at 4:08 am

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    Amber said:
    July 5, 2012 at 8:44 am

    Hello, Im on the rogers network and Ive followed your simple steps above to set up the live.ca accounts and my phone still cannot connect to server. Ive even tried use smtp.rogerswirelessdata.com as SMPT server and still the same thing, as meantioned by a previous user. Im wondering if its the secure type that I need to change. PLease help as I am getting frustrated with this, and Ive contacted rogers tech support to help with these questions and Ive been told to google it.

    dianne said:
    September 4, 2012 at 9:24 pm

    thanks so much, was able to set up a second account on my ipad, no problems at all.. : )

    sotavento said:
    November 6, 2012 at 1:10 pm

    Wonderful work! That is the kind of info that are supposed to be shared around the web. Shame on the seek engines for not positioning this put up upper! Come on over and talk over with my site . Thanks =)

    John said:
    December 26, 2012 at 6:56 am

    I just bought a iPad (WiFi 4th generation). I cannot get the sympatico accounts to even be accepted by this machine. It does not have any cell phone capability which is fine but the settings I use for my cell phone or for my Outlook on my PC don’t seem to work here. There’s no option to enter port # of the iPad when you’re setting up an account. I could try syncing but I suspect that the problem will be the same. Any thoughts?

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