The Apple iPhone is a really useful gadget for checking email on the go. I find that as with all gadgets, it tends to have some glitches, too. One of them involves the Mail application on the iPhone.
If you are an iPhone owner and if you ever experience that you touch the Mail app to open it but it just won’t seem to open, fear not, there is a solution to to this. Be aware though that this solution cannot be guaranteed to work for all iPhones that experience this problem. And if that’s the case, hopefully you’re still in warranty to have the phone replaced.
Here are some problem scenarios you may encounter with the iPhone:
- You touch the Mail app, it opens for like half a second, then exits and goes back to the Home Screen on its own.
- You open the Mail app, then delete an email on your Inbox. You press the Home Screen button to exit. You open up the Mail app again; that email you deleted is back like you never deleted it at all.
What’s probably happening is one of the following things:
- You have an email with a very large attachment.
- You may have a corrupt email on the mail server.
- You have a bounced-back email (undeliverable mailer daemon email).
So here’s what you can do to try to fix this.
On your computer:
Delete the email with the large attachment from the mail server, or save it somewhere else.
Delete the spam email.
Delete the undeliverable mailer daemon email.
Make sure they’re also deleted from the Trash/Deleted Items folder.
On your iPhone:
Go to Settings > Mail, Contacts, Calendars. Select your mail account. Scroll to the bottom and select Delete Account.
Go back to Settings > General > Reset > Reset All Settings. This will restart your iPhone.
When the iPhone is loaded up again, re-add mail account by going to Settings > Mail, Contacts, Calendars > Add Account.
Once mail account is saved, press Home Screen button and go to Mail to check if it’s working.
If you’re still encountering the same problem, you will have to Restore as new iPhone through iTunes. This will delete all your data on the phone so make sure all your data is backed up and synced to iTunes on your computer. Also, update the iPhone firmware to the latest if you don’t have it yet.
Once Restore is done, re-add mail account. If the problem still persists, iPhone is defective and will need to be replaced.
Photo Credit: Gonzalo Baeza Hernández